Delivery, Terms & Conditions
Whilst all prices in advertising and printed lists are correct at the time of printing it is inevitable that some prices may have changed subsequently and therefore we reserve the right to change prices without notice.In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
To place an order please contact us via email or telephone. contacts here.
Shipping.We aim to despatch items in 2 - 3 working days following receipt of your order. Any delays due to holidays or attendance at shows will be shown on the front page of the website. Orders received during these periods will be processed in order on our return. Any exceptional delays due to unforeseen circumstances will be notified to you directly.
We use Royal Mail, Parcelforce and ‘ipost’ (for Locos) for shipping our goods and the prices are at cost. Proof of Posting is obtained for all items.
Postage and Packing.All goods under £20 in value sent 1st class andover £20 in value posted ‘2ndclass signed for’ unless customer specifies an alternative.
Locomotives are sent via ‘ipost’ next day fully insured; customers will be notified of cost individually.
All Ready to Run items are individually made to order so please enquire about the current delivery times.
We will normally send your order to you within two to three business days unless otherwise specified and an email is sent to confirm despatch (if email address has been supplied).
You must inform us within two working days for 1st class or four working days for 2nd class if the goods are lost or damaged in transit so that we can take a prompt action to correct the problem.
Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our carriers is enough evidence to establish that goods have been received.
Please check your package for any signs of damage before signing for it (if required). It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods.
You must check all items are exactly as ordered upon receipt.
Guarantee and Returns Policy.We want you to be happy with your purchases. Faulty or damaged goods can be returned for refund or replacement.
You may return unwanted goods for credit within seven working days of receipt for full credit, excluding postage, to your original payment method.
Credit will only be given if the goods are returned to us in a saleable condition with all packaging, parts and instructions.
We reserve the right to adjust the refund value of any returned goods (including packaging) not in as new condition.
Please call on 01686 412040 and quote your name and postcode prior to sending your return, alternatively please email using the contact facility on this website.
Place a note with the goods stating your name and address, including the postcode, and reason for return. Repack the goods securely
and address to: - Essel Engineering, Maes Socyn, Tylwch, Llanidloes, Powys, SY18 6JJOn receipt of the goods we will credit the original payment method with the value of the returned goods. If you require faulty goods to be replaced rather than refunded, please make this clear.
This policy does not affect your statutory rights.
Essel Engineering do not disclose customers information to third parties other than what is required for payments to be collected or parcels to be carried. Sometimes, in these cases, the third party may need to disclose your details to another third party working as a subcontractor to them.